Terms & Conditions
Effective Date: 20 May 2026
Welcome to MS Enterprises. By booking or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before availing any service.
1. Our Services
We provide professional home appliance repair and maintenance services including:
- AC Service & Repairing
- Refrigerator Service & Repairing
- AC Installation & Maintenance
- Gas Refilling Services
- General Inspection & Troubleshooting
Service availability may vary depending on location, technician availability, and technical conditions.
2. Appointment & Service Timing
- Customers must provide accurate address and contact information while booking services.
- Service schedules may change due to traffic conditions, weather, emergencies, or technical issues.
- Emergency or urgent services may include additional service charges.
3. Service Charges & Payments
- Inspection or visiting charges may apply even if the repair work is not completed.
- Final repair charges depend on appliance condition, labor requirements, and spare parts used.
- Customers are required to complete payment immediately after service completion unless otherwise agreed.
4. Warranty Policy
- Limited warranty may be provided on selected repair services and spare parts.
- Warranty coverage does not include:
- Physical damage
- Water damage
- Voltage fluctuations
- Improper handling or customer misuse
- Warranty duration and terms will be informed at the time of service.
5. Customer Responsibilities
Customers are requested to:
- Provide safe and proper access to the appliance
- Ensure stable electricity connection and working power supply
- Inform technicians about previous repairs, existing issues, or modifications
6. Cancellation Policy
- Customers should notify us in advance for service cancellations or rescheduling.
- Last-minute cancellations may result in applicable service or visiting charges.
7. Limitation of Liability
MS Enterprises shall not be held responsible for:
- Pre-existing faults or damages in appliances
- Delays caused by unavailable spare parts or supplier issues
- Damages resulting from improper usage after repair completion
- Any indirect or consequential loss arising from appliance failure
8. Privacy Policy
Customer information is handled securely and responsibly according to our Privacy Policy. We do not share personal information with third parties unless required for service purposes or by law.
9. Changes to Terms
MS Enterprises reserves the right to modify or update these Terms & Conditions at any time without prior notice.
10. Contact Information
Services: AC & Refrigerator Service and Repairing
📞 Phone: +91 8436487041
📍 Address: Garia Sitala Mandir, Kolkata, West Bengal, India
